REPORTING PROBLEMS WITH CITY SERVICES:
If you experience problems with water, electric, sewer, streets, etc., call the Public Works Department at 625-2621 between 8am and 5pm, or visit the Public Works office at 304 N. Colorado Street.
For problems concerning GARBAGE pick up, call City Hall at 625-4116.
EMERGENCY AFTER HOURS SERVICES:
For any utility emergency services after hours, contact the Coleman Police Department at (325) 625-4114 and they will dispatch the appropriate City crew on call.
WHAT ARE THE DUE DATES, PAST DUE DATES AND CUT OFF DATES FOR CITY OF COLEMAN UTILITY BILLS?
The City of Coleman is divided into four sections with one section of the city being billed each week. Due dates are determined by what section of the city the customer resides in.
Your dates can be determined by the first two digits on your personal account number listed on your utility bill:
- Accounts that begin with 06 and 09 have a due date of the 28th of the month; if not paid, a late penalty is assessed the 29th; the last day to pay before cut off is on the 3rd; disconnect for nonpayment would take place on the 4th.
- Accounts that begin with 01 and 02 have a due date of the 6th of the month; if not paid, a late penalty is assessed the 7th; the last day to pay before cut off is on the 11th; disconnect for nonpayment would take place on the 12th.
- Accounts that begin with 03 and 07 have a due date of the 13th of the month; if not paid, a late penalty is assessed the 14th; the last day to pay before cut off is on the 18th; disconnect for nonpayment would take place on the 19th.
- Accounts that begin with 04, 05 and 08 have a due date of the 21st of the month; if not paid, a late penalty is assessed the 22nd; the last day to pay before cut off is on the 26th; disconnect for nonpayment would take place on the 27th.
UTILITY PAYMENT OPTIONS:
Utility payments may be made with cash, check, money order, VISA, MASTERCARD, OR DISCOVER CARD. Payments may be made in person at City Hall during regular business hours, at either of the two drop boxes after hours and on weekends (one drop box is located by the front door of City Hall and a drive-through is located behind City Hall in the Fire Station parking lot), or you may pay online at the City of Coleman's website. If full payment cannot be made before the cut off date, the customer can receive a 10 day extension by paying one-half of the utility bill and signing an extension agreement form at City Hall, promising to pay the other half of the bill by the end of the extra 10 days. However, the number of extensions allowed is limited; 10 day extensions can only be made 4 times during the calendar year.
Upon arrival at the payment page you will need to create a login
After the login is created and you've signed into the site with the random password, you will be able to assign your utility account to your login. The 2 pieces of information you will need for this one-time setup is your utility account number and your last payment amount. If your account is brand new, then your last payment amount will be $0.00.
If you have any questions, feel free to give us a call at City Hall at 325-625-4116 and we will help in any way we can. Once you have your personal utility account page set up, you will also be able to view your current balance, payment history, electric and water consumption plus more.
DISCONNECT FOR NONPAYMENT PROCEDURES:
When utility service is terminated/disconnected for nonpayment, in order to reestablish service, the customer must pay the entire balance in full plus a reconnect fee of $30 during regular business hours. The reconnect fee for after hours is $60.
OPENING A NEW ACCOUNT/BEGINNING SERVICE:
Anyone wishing to acquire utility service from the City of Coleman must appear in person at City Hall with a valid photo I.D./driver's license, complete an application form and pay the required security deposit for that particular property. The account must be in the name of the person
Security deposits are required on all utility accounts.
The amount required for a security deposit is determined by the most recent 12 month history of occupancy at the property in question. The security deposit is equal to the average utility bill amount over the past year multiplied by 2. The City does not terminate service until a customer has two utility bills with nonpayment status, therefore the 2 months average bill constituting the required deposit amount. (example) If the average utility bill at an address for the past 12 months is $200, the required security deposit would be $400. The amount of a residential deposit can be reduced by 50% if the customer provides a good letter of credit for the past 12 months from a previous electric provider. A good letter of credit has no late payments in the past year and no terminations in service for nonpayment.
CLOSING AN ACCOUNT/TERMINATING SERVICE:
Utility service may be terminated by the customer at anytime by calling or appearing in person at City Hall. All that is needed is the date to disconnect service and a valid forwarding address.
TRANSFERING FROM ONE ADDRESS TO ANOTHER:
There are several things to take into consideration when transferring from one address to another. An account cannot be transferred if it has a past due balance. The account must be in a current status.
The customer needs to provide the utility department at City Hall with date they want to turn on service at their new address and the date they want to terminate service at their old address. Both locations can be on at the same time for up to 5 days to give the customer time to move, clean, etc. If more than 5 days is needed, an extra deposit for the new location would be required.
If the customer transferring has had service with the City of Coleman for at least the past 12 months and has no late payments during that time, no additional deposit is required to transfer. However, if the customer does not meet that criteria, they may have to put up additional deposit if their current deposit is less than the one required at the new address.
HOW TO GET A PAYMENT EXTENSION PAST THE CUT OFF DATE ON A UTILITY BILL:
A customer having difficulty paying their entire bill before the cut off date may acquire a 10 day extension by appearing in person at City Hall, pay half of the bill and sign an extension agreement form. By doing so, cut off dates of the 3rd would then become the 13th, the 11th would become the 21st, the 18th would become the 28th and the cut off date of the 26th would become the 6th.
Wednesday, May 08, 2013